+ Rosetta
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+ Rosetta Support
+Help with your Rosetta account and messages.
++ Find answers about account access, recovery phrases, private messaging, + shared media, and privacy. For anything else, contact our support team. +
+ + Email Rosetta Support + +Account and access
++ Rosetta accounts are accessed with a recovery phrase instead of a phone number. + Keep your phrase private and stored somewhere safe. +
+How do I access my account on a new device?
++ Install Rosetta and enter your recovery phrase in the exact order it was created. + Rosetta may ask you to confirm a new device to protect your account. +
+I lost my recovery phrase. Can it be restored?
++ No. Your recovery phrase is the key to your account. Rosetta cannot recover it + for you, so keep it private and backed up before you need it. +
+Why am I asked to confirm a new device?
++ New-device confirmation helps prevent someone who has obtained a recovery phrase + from silently accessing your account on another device. +
+How do I report an account-access problem?
++ Email us with the device model, Rosetta version, and a short description of what + happened. Do not include your recovery phrase or private keys. +
+Messaging and media
++ Rosetta supports private chats, groups, photos, videos, files, and voice messages. + Attachment choices can vary depending on your device permissions and the selected item. +
+How do I send a photo, video, or file?
++ Open a chat, tap the attachment button next to the message field, choose the item + you want to share, then send it. Allow Photos or Files access when iOS asks for it. +
+Why is an attachment still sending?
++ Media uploads depend on the file size and your connection. Keep Rosetta open and + connected until the send indicator completes. You can retry a message that failed. +
+How do I send a voice message?
++ In a chat, press and hold the microphone control to record, then release it to send. + Microphone permission is required the first time you record. +
+How do I get help with a group?
++ Contact us with the group name and a description of the issue. Do not send private + recovery phrases, message contents, or encryption keys. +
+Privacy and safety
++ Rosetta is designed for private communication. If you have a security concern or a + question about data handling, contact us directly. +
+How is message content protected?
++ Rosetta is designed to encrypt message content before it is sent. For details about + how we handle data, read the Rosetta Privacy Policy. +
+How do I report abuse or a security issue?
++ Email admin@rosetta.im + with a description of the concern. Do not include recovery phrases or private keys. +
+Need more help?
++ Send us a message with your device model, app version, and a short explanation of the + issue. Never send a recovery phrase, private key, or private message content. +
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