- Rosetta
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- Rosetta Support
-Help with your Rosetta account and messages.
-- Find answers about account access, recovery phrases, private messaging, - shared media, and privacy. For anything else, contact our support team. -
- - Email Rosetta Support - -Account and access
-- Rosetta accounts are accessed with a recovery phrase instead of a phone number. - Keep your phrase private and stored somewhere safe. -
-How do I access my account on a new device?
-- Install Rosetta and enter your recovery phrase in the exact order it was created. - Rosetta may ask you to confirm a new device to protect your account. -
-I lost my recovery phrase. Can it be restored?
-- No. Your recovery phrase is the key to your account. Rosetta cannot recover it - for you, so keep it private and backed up before you need it. -
-Why am I asked to confirm a new device?
-- New-device confirmation helps prevent someone who has obtained a recovery phrase - from silently accessing your account on another device. -
-How do I report an account-access problem?
-- Email us with the device model, Rosetta version, and a short description of what - happened. Do not include your recovery phrase or private keys. -
-Messaging and media
-- Rosetta supports private chats, groups, photos, videos, files, and voice messages. - Attachment choices can vary depending on your device permissions and the selected item. -
-How do I send a photo, video, or file?
-- Open a chat, tap the attachment button next to the message field, choose the item - you want to share, then send it. Allow Photos or Files access when iOS asks for it. -
-Why is an attachment still sending?
-- Media uploads depend on the file size and your connection. Keep Rosetta open and - connected until the send indicator completes. You can retry a message that failed. -
-How do I send a voice message?
-- In a chat, press and hold the microphone control to record, then release it to send. - Microphone permission is required the first time you record. -
-How do I get help with a group?
-- Contact us with the group name and a description of the issue. Do not send private - recovery phrases, message contents, or encryption keys. -
-Privacy and safety
-- Rosetta is designed for private communication. If you have a security concern or a - question about data handling, contact us directly. -
-How is message content protected?
-- Rosetta is designed to encrypt message content before it is sent. For details about - how we handle data, read the Rosetta Privacy Policy. -
-How do I report abuse or a security issue?
-- Email admin@rosetta.im - with a description of the concern. Do not include recovery phrases or private keys. -
-Need more help?
-- Send us a message with your device model, app version, and a short explanation of the - issue. Never send a recovery phrase, private key, or private message content. -
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